Methods of payment......

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Our company gives customers several payment opportunities. They are described on the Buy Screen. Please note, that some payment options may be added or removed without prior notice.

Fig 1.1 Buy Screen

Can I pay with Credit Card?
Yes. Please use ChronoPay or Moneybookers to pay with your credit card (see merchant system site to see if it accepts your credit card for this payment)

Can I pay with wire transfer?
Yes. Please use Moneybookers option (non US accounts supported).

Can I pay with non-US currency?
Yes. ChronoPay and MoneyBookers allow multi-currency payments. Please see merchant system's website to find out if your currency is accepted.

Can I pay with cheque or money order?
No. We don't currently accept such methods of payment.

After you fill out the necessary information on the Buy Screen click the appropriate payment system icon and you will be transferred to the screen where you need to enter your billing details. When the payment is accepted you will be directed back to our site. The merchant system will usually notify you by e-mail that the payment went through ok. Please note that our company uses intermediary payment systems thus the charges on your bank account will appear under the name of the appropriate payment system.

Fig 1.2 Payment Systems

The next screen indicates the current status of your order at our company. After the order has been processed by the merchant system it goes through an our antifraud check that usually takes 10-15 minutes (your order will be manually reviewed by an antifraud officer).

The antifraud check is necessary to stop credit card fraud that is a variety of an identity theft crime. Most payment systems have their own antifraud checks but it's never instant. However, our company is dedicated to serving customers with immediate download. That is why in protecting our customers from credit card fraud and illegal distribution of the templates our company conducts its own antifraud verification.

Fig 1.3 Order Status Screen

The antifraud check generally includes a confirmation phone call to make sure that you've supplied us with reachable a phone number. Our company also reserves the right to suspend any particular order for additional investigation for up to 2 business days. Depending on the decision of our Antifraud Department your order will be processed or cancelled.

You can contact our Antifraud department at any time via e-mail: billing@template-help.com or by phone:+1 917 477 0238.

Fig 1.3 Billing Chat

You're also invited to contact us if you have any problems with processing your order at the merchant system. We can't process any order unless we have the order ID from the merchant system. If you haven't received transaction ID you haven't been billed. The debit you may see on your credit card statement is a temporary hold placed by merchant the system. If the transaction is incomplete, it will be lifted shortly.

After the order is approved the status window in your browser will show Paid and Delivered. Make sure that you have specified the correct and routable e-mail address. Please address the support representative in chat if you have problems with mail delivery.

The e-mail you have received contains links that will let you download the template itself and supplementary bonus materials. Let's take a look at the e-mail you expect to receive:

From : Template Delivery Servicebilling@template-help.com
To : test@test.com
Subject : Links to your templates.

Dear Customer,
During 3 days you will be able to download your template(s) using these links:

http://www.template-help.com/get.php?order_id=26QFaR32rmp18671jA5y&templ_id=307 3& sign=4B71C07F632125E69920476AF2152F6F


This is the download link for main template file. This link will be automatically deactivated in 3 days
for security measures. You can always contact us to get your link re-sent or reactivated at no cost.
Please copy these links and paste them into your browser or download manager address field.

Download 100+ fonts bonus using this link: !!!NOTE: Link will stay alive for 3 days only: http://www.template-help.com/get.php...71jA5y&addon=1


This is the download link for 100 royalty free fonts. This is a free bonus from our company. In case you need to contact our Support Team please be sure you have noted this important information:

Your e-mail address you've used for purchasing: test@test.com
Your template(s) item number: 3073
Your transaction ID: 26QfaR42rmp18671jA5y


Please save this important information about your transaction for future references.

If you need to have an invoice for this purchase, please click on this link to receive it via e-mail:
http://www.template-help.com/invoice...42rmp18671jA5y

Here you can find the tutorial on how to add links to flash header menu (if it presents in your template): http://www.template-help.com/tutorial/flash2/flash.htm

If you are looking for customisation service to make a website from template, you've purchase please visit TemplateTuning.com - The most affordable web design service based on templates:
http://www.template-help.com/tuning/tuning.php

If you have any questions please, contact us in our support chat or call to: 1 917 477 0358

Special bonus from Ultravertex partner!

You are entitled to download more than 8000 professional photos, 3500 clipart items and 900 fonts for FREE!

Please follow this link to get your FREE Ultravertex membership: http://www.ultravertex.com/join_tm.p...42rmp18671jA6y

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